DESIGN

To ensure up to date applications and ease of maintenance, the CompuGuest system is a thin client or ASP solution. In this design the application software resides on the high end servers at our Datacenter. The terminals located in each hotel room connect via secure high-speed connection to our Datacenter. The solid state construction of the thin terminals and absence of moving parts ensure a long service life, while the centralized location of the application software allows ease of maintenance and the ability to upgrade to new releases and add additional services without the need to reconfigure any equipment in the rooms.

The backbone of our system is the high speed data network that connects our clients with our Datacenter and the Internet. SUBORO always installs a high-speed connection to the hotel so users will not experience an error or system busy message. Our service is ready when they need it and is backed up by our 99.5% SLA on service availability.

All infrastructure equipment installed in the hotel by SUBORO is sourced from Cisco Systems, the world leader in infrastructure solutions. Backed up by 4 hour on-site service, this equipment guarantees the quality of service your guests demand.

Our Datacenter is a world class facility and is manned 24 hours a day 365 days a year. Completely redundant and load balanced systems ensure that no single point of failure exists at the Datacenter. The centralization allows ease of administration and strict control over critical virus protection and firewall services. The load balanced design allows ease of system maintenance and upgrades. Part of our service includes a most current version guarantee on the Microsoft Office applications. Your guests will always enjoy access to the latest and greatest release of our application software and will not be hamstrung by having to use old or outdated revisions.